Terms & Conditions
A cookie is small data file stored on your machine by just about every website you visit. It can store information about your visit that can then be accessed by the website to customise the information displayed to you. Because in many cases shopping carts, log-in details and product views need to be recalled when you revisit a site this information can be stored also. A lot more information can be stored to provide personalised advertising information and other invasive material.
All customer (CUSTOMER) information is encrypted and held on a secure server (SECURITY). This information is not accessible to any party other than FUZE Technologies Ltd and its Partner companies (BinaryDistribution Ltd) (COMPANY). All credit card transactions are dealt with by the respective financial transaction provider. COMPANY utilises the services provided by Barclays Merchant Services and PayPal. In all cases credit card information is not seen by COMPANY and is not transferred to or stored on COMPANY’s computer hardware.
CUSTOMER card details are not entered on any of COMPANY’s website pages and as such do not enter COMPANY’s computing systems. We do recommend CUSTOMER makes use of ‘Anti Phishing’ utilities to ensure details are not recorded by third parties.
During a CUSTOMER’s time spent visiting COMPANY, information is stored in a customer database against a unique customer ID. This database is not accessible to any third party and is stored within a protected environment by SECURITY. However COMPANY reserves the right to present statistical information taken from the database to third parties. Such information is anonymous and does not link back to or contain a CUSTOMER’s identity.
The customer database contains information about the customer including the name, email address, country of residence and password given during the registration process.
Once a CUSTOMER has made a purchase additional information including the address of the customer is stored (no credit card details are stored by COMPANY). This information is protected by SECURITY and is not available to any third party other than noted below.
Additional information is collected while a CUSTOMER views COMPANY’s website. This information includes a history of purchases and products viewed. This information helps COMPANY to inform CUSTOMER about special offers and new product launches unless CUSTOMER has selected the opt-out setting in their account settings.
When CUSTOMER purchases a product the CUSTOMER’s email address is passed on to developer of the product. CUSTOMER may choose to Opt-Out from receiving communication from the developer but must do so directly with the developer. COMPANY is not responsible for any communication between CUSTOMER and VENDOR.
WARRANTY, SERVICE & REFUND POLICY
Unless specified otherwise in a product’s information pages and or the shopping basket the following policy applies;
In all cases faulty or products not having satisfied CUSTOMER requirements must be returned at CUSTOMERS cost to;
FUZE Customer Service
FUZE Technologies Ltd
15 Clearfields Farm
Aylesbury, HP18 0RS
Returned products must be packaged so they are not easily damaged in transit. COMPANY cannot be held responsible for any damages undertaken during transit from CUSTOMER to COMPANY. Photographic evidence will be used should any item arrive in a damaged condition. Physically damaged items cannot be repaired or replaced under warranty.
The warranty period is for twelve months from the date of invoice. Damage in any form is not covered by the warranty and will be subject to a repair or replacement fee. Customer will be advised of the fee as soon as possible but no work shall be undertaken unless COMPANY receives, written approval and payment.
When purchased directly from the COMPANY website CUSTOMER may request a full refund for their purchase within 14 days from the receipt of PRODUCT and, on the condition PRODUCT is returned unused and undamaged. This does not effect CUSTOMERS statutory rights.
The various FUZE packages consist of many different components. Should any single component, excluding electronic components supplied within the Project Kit, fail due to a manufacture’s hardware fault during the warranty period, CUSTOMER may return this for replacement. In the case of CUSTOMER usage causing damage to a component items can be replaced with a replacement fee.
If a package is returned for replacement, only the included components shall be replaced. Any missing item shall not be replaced.
When returned under warranty any component damaged by CUSTOMER shall not be replaced or repaired under warranty shall be subject to a repair or replacement fee. Customer will be advised of the fee as soon as possible but no work shall be undertaken unless COMPANY receives, written approval and payment.
The FUZE packages are operated at very low power and as such are sensitive to voltages exceeding 5v DC – any damage due to connection to a voltage in excess of 5V DC is not covered under warranty.
Bent, detached or otherwise damaged connection pins, sockets and or wires are not covered for repair or replacement under warranty.
Damage due to any liquid coming into contact with any FUZE component is not covered under warranty.
Simply, any damage caused by CUSTOMER’s interaction with PRODUCT or any other physical damage shall not be covered under warranty.
Refunds requested outside of the initial 14 day period shall be considered on a case by case basis and at COMPANYs discretion.
GENERAL TERMS & CONDITIONS
[LOGIN DETAILS] email address and password required to ‘Login’ to the site to access CUSTOMER account details. Additionally the country of residence is also required
[COMMUNITY FEATURES] Any user contributable section including but not limited to; Bloggs, forums, User comments and reviews, Knowledge base and news
[VOUCHERS] A promotional voucher code that can be used to apply a nominated discount to a purchase. Restrictions apply.
Access to and use of COMPANY websites is subject to the the terms and conditions herein and includes; Use of COMPANY websites constitutes CUSTOMER’s acceptance of these terms and conditions which take effect the first time CUSTOMER accesses the COMPANY websites. If CUSTOMER does not accept these terms and conditions CUSTOMER must not use COMPANY websites.
COMPANY reserves the right to change these terms and conditions at any time. It is the CUSTOMERs responsibility to refer to these terms and conditions when accessing COMPANYs websites. Continued use of COMPANYs websites after such changes to the terms and conditions constitutes acceptance of those changes.
COMPANY reserves the right to make this site unavailable at any time or to restrict access to parts of the site without notice.
CUSTOMER acknowledges that all intellectual property rights, including any trademarks or copyright in the content of this site, are owned by COMPANY or its third party suppliers. Nothing contained herein shall be construed as granting any licence or right to use any of the intellectual property of COMPANY or its third party suppliers except as otherwise stated on this site.
Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without express written permission of COMPANY.
CUSTOMER agrees to use this site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of or enjoyment of this site by any third party.
CUSTOMER is not entitled to purchase any PRODUCT until registration has been completed. On registration LOGIN DETAILS will be required. CUSTOMER is responsible for maintaining the confidentiality of LOGIN DETAILS and must not allow anyone else to use these LOGIN DETAILS. You must immediately inform COMPANY of any unauthorised use of your LOGIN DETAILS. Contact can be made from the COMPANYs contact page accessible from the homepage of the site.
Technical and PRODUCT usage support is supplied via the PRODUCT manufacturer. System requirements and manufacturer support contact details can be found on every PRODUCT description. Additional Technical support may be provided by COMPANY at COMPANY’s discretion. Contact details are available from the ‘Contact Us’ section within the homepage.
Pricing and availability
It is entirely possible for pricing errors to occur. COMPANY reserves the right to adjust prices without notice at any time. COMPANY will endeavour to honour incorrect prices unless an obvious error can be demonstrated. An example would be when COMPANY’s selling price is disproportionately lower than a manufacturer’s suggested selling price displayed on their website or promotional material. A disproportionate figure could be a reduction of 25% or more off the manufacturer’s suggested selling price.
COMPANY reserves the right to refuse a transaction should a pricing error have occurred.
For CUSTOMERs visiting within the European Union prices are displayed inclusive of UK VAT. For CUSTOMERs visiting outside the European Union prices are displayed without.
A voucher code is a promotional discount intended to reduce a transaction by a specified amount. Generally VOUCHERS expire after thirty days from the date of first issue. In some cases VOUCHERS may be restricted for example, whereby a PRODUCT is already discounted from the Manufacturer’s Suggested Retail Selling Price or PRODUCT already is on promotion. In some cases a PRODUCT might be excluded from VOUCHER use. COMPANY reserves the right to allow, disallow, introduce, discontinue, modify and or restrict VOUCHERs without providing notice. However COMPANY will make its best effort to ensure VOUCHER rules are clearly presented where promoted.
When ordering goods from COMPANY for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from COMPANY, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Should CUSTOMER decide to contribute to COMPANYs websites through the use of COMPANYs COMMUNITY FEATURES, CUSTOMER agrees not to contribute material that: contains anything which is obscene, libellous, pornographic or otherwise objectionable or illegal; violates or infringes any statutory, common law, copyright design right or any other intellectual property rights of any other person or entity; contains material, the publication of which would be in breach of confidence or in contempt of Court; contains viruses or other similar contaminating or destructive features.
COMPANY is not responsible for material posted by CUSTOMERs on its site. COMPANY reserves the right to delete or edit such material at its sole discretion and without notice. COMPANY reserves the right to suspend or terminate CUSTOMER’s access to COMPANY’s websites at COMPANY’s sole discretion and without notice.
CUSTOMER agrees to indemnify, hold harmless and defend COMPANY from any and all loss, damage and expense (including legal fees) incurred by COMPANY on account of any claim or lawsuit arising out of or related to CUSTOMERs use of COMPANY websites or material posted on this site under CUSTOMER’s LOGIN details, whether or not authorised by CUSTOMER.
CUSTOMER hereby warrants the accuracy of their registration information including their name and country of origin. CUSTOMERs specifying they are not resident in the European Union and that the product purchased is not for use within the EU accept they may be invoiced for UK VAT (Value Added Tax) if at a later date it transpires they were, at the time of the transaction, a resident in the EU. In such cases CUSTOMER agrees not to withhold VAT payment.
COMPANY uses reasonable care and skill in providing the content on this site but does not represent or warrant the accuracy, timeliness, completeness or suitability of the content. COMPANY disclaims liability for this content.
COMPANY will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortuous action arising out of or in connection with the use of this site.
COMPANY does not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.
This site includes links to other sites on the Internet. COMPANY makes no warranties as to the suitability or accuracy of the content of any of those sites. COMPANY accepts no liability for any product or service advertised, supplied or otherwise promoted on this site by any third party.
COMPANY also disclaims liability for any downloadable software on this site. COMPANY does not warrant that any of the goods or services linked to or advertised on this site comply with data protection or other relevant legislation and COMPANY accepts no liability whatsoever for any claim arising from such goods or services.
COMPANY is happy to accept comments, stories or other submissions from its users. COMPANY is under no obligation to publish any such material and such material shall be considered to be the property of COMPANY. COMPANY may dispose of such material at its discretion.
COMPANY does not offer any guarantee, express or implied, particularly and unreservedly as regard to the quality and the compatibility of the PRODUCTs and their documentation for a specific use. You expressly acknowledge that it is not possible to guarantee that PRODUCTs meet performance requirements or that they work without discontinuity or bug. Consequently, COMPANY does not bear the risks relating to the PRODUCT quality and performance. To the extent permitted by the applicable law, the warranties stated herein are expressly in lieu of all other warranties, and unless otherwise expressly stated herein, COMPANY makes no other warranty, expressed or implied, whether in law or in fact, oral or in writing, including, but not limited to, any express or implied warranty of merchantability or fitness for a particular purpose with respect to the PRODUCTs or otherwise in connection with these Terms and Conditions or noninfringement or the like.
Liability Limitation Death, Personal Injury, Negligence.
COMPANY does not exclude or restrict its liability for death or personal injury resulting from COMPANYs negligence.
COMPANY is only liable for losses which are foreseeable to both CUSTOMER and COMPANY as a consequence of COMPANY breaching these Terms and Conditions and caused by COMPANY’s negligence. COMPANY is not responsible for any commercial or business losses (including without limit, loss of goodwill, profits, contracts, anticipated savings, data or waste expenditures) or any other indirect or consequential loss that was not reasonably foreseeable to both CUSTOMER and COMPANY at the time our contract was formed, or at the time CUSTOMER began using the Site (whichever is the later). Nothing in these Conditions shall affect statutory rights.
Events beyond COMPANYs reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
These Terms and Conditions are construed and governed by English law. The courts of England have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these Terms and Conditions, the use of COMPANY’s websites or the supply of PRODUCT by COMPANY.
FUZE Technologies Ltd
15 Clearfields Farm
Tel: +44(0) 1844 239 432
22 Oxford Road
Company registration number 08837428
VAT registration number GB187334777.
©2016 FUZE BASIC and the FUZE logo are registered trademarks of FUZE Technologies Ltd. Raspberry Pi and the Raspberry Pi logo are registered trademarks of The Raspberry Pi Foundation and are used with permission. All rights reserved.